Service Encounter Journal Assignment Example | Topics and Well Written Essays - 500 words

Service Encounter Journal - Assignment ExampleThe service is easy accessible and the customer chooses on the basis of his requirements but the stock is limited at times and one has to choose from the products available. Moreover the shipping costs be high.My reaction was normal. I needed the bed and I got one but the bidding procedure irritated me. I was somewhat satisfied but was crazy of the extra shipping cost I had to incur. However the exchange terms were good.I am undecided about my return decision as it depends upon the extremity of my requirement. If I felt to buy something without taking the trouble of going to a shop, I whitethorn search the product at ebay. However, my decision to buy may involve the cost at home and the cost at each retail shop. The more preferable would be the one that offers less cost with more attractive replacement package.My encounter with Adobe Inc. was an above average contact service. I had to go through some pdf files while my adobe reader got corrupted. I instantly typed the web site and searched for the required software. I got it instantly and free of cost.I felt glad and overwhelmed by the circumstance that if I encounter any problem with adobe I can have the solution instantly. The website offers superior customer service by segregating different types of customers and providing relevant software. My satis incidention resulted due to the fact the most commonly needed software like adobe reader are provided without any cost.Its a fact that no operating outline can operate fully without adobe softwares. Whether it is Photoshop, flash work or pdf files, we need the product but the most overwhelming feeling results due to the fact that all of them are so easily accessible and the most common are offered free of cost. So there is no question of not see the site when one needs any of its software. I think its the first choice and most probably the last too.My encounter to Valvoline was a infra average contact servic e. Whenever